Roles set a broad level of access, but many teams need finer control than "Admin" or "Member" alone can offer. Alps supports granular permissions on top of roles, so you can shape access to match how your team actually works.
How granular permissions work
For a Member, you can turn on or off access to specific areas and actions, rather than granting blanket access to everything. This means a teammate can, for example, have full access to Contacts but only view access to Settings.
What permissions control
Permissions apply across the app, not just in Settings. They affect what a teammate can do in the Inbox, Contacts, and Tickets too, so someone without edit access to a section genuinely can't make changes there, not just can't see a menu for it.
Restricting visibility to assigned conversations
One specific permission worth knowing about: you can restrict a teammate so they only see conversations assigned to them, instead of every conversation in a shared inbox. This is useful for larger teams where you want agents focused on their own queue.
Where to configure it
Open Settings, go to Agents & Teams, and edit a teammate's permissions from their entry in the list.