A trigger is the event that starts an automation. Alps supports triggers from customers, from your own team, and from tickets, so you can automate far more than just chat replies.
Customer-initiated triggers
Visits a page on your site
Clicks a specific element on your website
Opens Messenger
Sends their first message
Sends any message
Submits a form
Has been unresponsive for a while
Teammate-initiated triggers
Sends any message
Adds an internal note
Changes a conversation's status
Changes a conversation's assignment
Ticket triggers
A ticket is created
A ticket's status changes
Other triggers
A conversation receives a CX score
A contact is created
A contact attribute changes
A custom event you send in
A schedule, for automations that run at a set time rather than in response to an action