If your customers already message you on WhatsApp, connecting WhatsApp Business brings those conversations into the same Inbox as everything else, so your team isn't checking a separate app.
Connecting your account
From Settings, go to Channels, and add a new WhatsApp Business channel. Follow the connection steps to authorize Alps against your WhatsApp Business account.
What you get in the Inbox
Once connected, WhatsApp conversations behave like any other conversation in Alps, with one difference worth knowing: outgoing messages show delivery ticks, sent, delivered, and read, the same status indicators you'd see in WhatsApp itself.
Message templates
WhatsApp requires pre-approved templates for certain kinds of outbound messages. Once your WhatsApp channel is connected, you can manage these templates from the same inbox settings.