Support Changelog

Reports & Analytics

See how your team and your support are actually performing: conversation volume, response times, CSAT, SLA compliance, and help center usage.

2 articles

Understanding Your Reports Dashboard
A tour of every report tab in Alps: Overview, Conversations, Team, CSAT, SLA, Help Center, and Inbox.
1 min
Tracking CSAT and SLA Performance
Understand how customer satisfaction ratings are collected and how SLA performance is measured across your team.
1 min