Automations let your team stop doing the same repetitive work by hand. Every automation follows the same simple shape: something happens, called a trigger, and then Alps carries out one or more steps in response.
Where to build one
Open Automations from Settings, under Inbox, or go directly to the Automations page. The builder is a visual canvas: your trigger sits at the top, and you add steps below it that run when the trigger fires.
The basic shape
Choose a trigger – the event that starts the automation, for example a customer sends their first message.
Add steps – conditions, replies, routing, or other actions that run in order.
Turn it on – an automation only runs once it's active, so nothing happens by accident while you're still building it.
Filtering by channel
You can scope an automation to a specific channel, web chat, email, WhatsApp, or SMS, so it only runs for conversations coming through the channel it's meant for.
Checking it's working
Every automation has its own analytics, so you can see how often it's triggering and confirm it's actually doing what you expect before you rely on it fully.