Customers reaching out through Facebook Messenger or Instagram don't need a different workflow from anyone else. Connecting these channels brings their messages straight into your Alps Inbox.
Connecting a channel
From Settings, go to Channels, and add either a Facebook Messenger or Instagram channel. You'll be guided through authorizing Alps against the relevant Facebook or Instagram account.
Using it day to day
Once connected, conversations from these channels appear in your Inbox like any other, with the same assignment, priority, labels, and notes features you already use elsewhere. You can filter the Inbox by channel if you want to focus on messages from a specific platform.