Business hours tell Alps, and your customers, when your team is actually available. They feed directly into SLA deadlines and availability displays, so setting them accurately matters beyond just being informational.
Setting your hours
Open Settings, then Business Hours, and set working hours for each day of the week, along with the timezone they apply in. You can leave a day off entirely if your team doesn't work that day.
Why this matters beyond just display
Business hours aren't just shown to customers, they're used to calculate SLA deadlines. An SLA of "respond within 4 hours" means 4 working hours, not 4 hours including overnight when nobody's online.