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Articles

You'll learn how to structure your content with folders, write and edit detailed help articles, track how they perform, and make them easily accessible to your users. We guide you through every step, from content creation to publication.

5 articles

Getting Started

This section walks you through the foundational concepts, including what Alps is, how it works, and why it’s a powerful tool for delivering self-service support to your users.

8 articles

Reporting

This section explains how to measure content performance, track article and video engagement, and identify search gaps through analytics and empty search reports. Use this data to continuously improve your help experience.

1 article

Customizing Your Site

Here, you'll learn how to change colors, fonts, logos, headers, footers, and more. From themes to layout, this section helps you deliver a cohesive brand experience for your support site.

1 article

Video

Organize your YouTube videos into guided playlists to create a smooth learning experience for your customers. This feature allows you to build step-by-step guides and tutorials from your existing video content.

1 article

Widget

his section teaches you how to install and configure the widget so your users can access articles, videos, and forms without leaving your app. Fully customizable and easy to position.

1 article

Publishing and Public Settings

Make your help center public, set up your custom domain, and integrate analytics tools. This section covers everything you need to go live with your support site, from domain configuration to tracking traffic with Google Analytics.

1 article

Forms

Enable your customers to submit bug reports, ask questions, or request features directly from your help center. Manage these submissions from a central dashboard and respond promptly. This section covers form types, workflows, and resolution processes.

1 article