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Lifecycle Stages

Articles about lifecycle stages - what they are, how to customize them for your workspace, and how contacts move through them.

1 article

Inbox

Everything you need to know about Inbox

7 articles

Campaigns

Reach contacts proactively through the chat widget or email, targeted to a specific segment of your audience.

1 article

Alps AI

Set up an AI agent that answers customers using your own knowledge base, control what it can access, and decide when it should hand off to a human.

3 articles

Tickets

Track structured work with its own queue, statuses, and comments, separate from the live conversation feed, and link tickets to conversations or external tools like Trello and Asana.

3 articles

Channels

Connect the channels your customers reach you on: email, WhatsApp, Facebook Messenger, Instagram, and the chat widget on your own site.

6 articles

Contacts

5 articles

Knowledge Base

Write, organize, and publish help center articles, import existing content, and customize how your public help center looks.

5 articles

Reports & Analytics

See how your team and your support are actually performing: conversation volume, response times, CSAT, SLA compliance, and help center usage.

2 articles

Guides

Create short video walkthroughs, called playlists, to help customers get through a task without writing a support ticket.

1 article

Workspace & Billing

Core workspace settings, business hours, your plan and billing, and API keys for connecting Alps to your own product.

4 articles

Team & Permissions

Invite teammates, assign roles, and control exactly what each person can see and do across Inbox, Contacts, Tickets, and Settings.

2 articles

Automation

Build automations that trigger on real events, like a new message or a ticket update, and take action automatically: routing, replying, assigning, and more.

4 articles